Safe Harbor

Kivu Consulting, Inc. acknowledges that as of October 6, 2015, the European Court of Justice has determined the US-EU Safe Harbor regulations do not satisfy the EU data privacy standards. Kivu will work with the governing agencies to comply with the new version of US-EU Safe Harbor when it is finalized between the governing bodies. Until that time, Kivu will continue to work diligently with clients to ensure data privacy regulations are not violated.

Date of Last Revision: October 6, 2013


Kivu Consulting, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement with respect to Personal Identifiable Information (“PII”).

  • Kivu Consulting, Inc.’s Safe Harbor certification can be found at the following link.
  • For further information about the Safe Harbor Program, see the U.S. Department of Commerce website at

Kivu Consulting, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as established by the U.S. Department of Commerce with respect to PII within the scope of the Kivu Consulting, Inc. Safe Harbor certification that is transferred from the European Economic Area or Switzerland to the United States.

Certain types of PII may be subject to more specific privacy requirements, which are consistent with the Safe Harbor requirements. These include:

  • PII that is acquired from or relating to clients or former clients of Kivu Consulting, Inc. may be subject to more stringent privacy and security requirements as defined in the terms of any contractual arrangements with the client, applicable laws and professional standards.
  • PII about Kivu Consulting, Inc. personnel is subject to internal personnel privacy policies which have been provided to and are directly made available to Kivu Consulting, Inc. personnel.
  • Websites maintained by Kivu Consulting, Inc. may have their own privacy policies. A website-specific privacy policy is accessible on its respective website and addresses the collection and use of PII with respect to the website.

Kivu Consulting, Inc. will investigate and attempt to resolve complaints and/or disputes regarding violation(s) of privacy policies directly with the individual allegedly affected. All complaints/disputes should be addressed to:

Kivu Consulting, Inc.
44 Montgomery Street, Suite 700
San Francisco, CA 94104.

Kivu Consulting, Inc. has committed to redress unresolved privacy complaints under the US-EU Safe Harbor Principles through the independent dispute resolution provider International Centre for Dispute Resolution®, the international division of the American Arbitration Association® (ICDR/AAA). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Kivu Consulting, Inc., please visit the ICDR/AAA web site at for more information and instructions on filing a complaint.

Please contact Kivu Consulting, Inc. directly with any questions regarding this policy at

Date of Last Revision: July 8, 2013