Core Focus

The ideal candidate is self-directed a passion for technology, collaboration, and creative problem-solving. The IT Analyst will actively contribute to meaningful projects and work closely with IT Management and senior leadership.  The candidate must have strong communication skills, both written and oral and have excellent customer service skills.

Summary of Responsibilities

• Provide Tier II support on issues escalated from help desk regarding support to employees for computer equipment, applications, and cloud systems.
• Assist with firewall changes, deployment of virtual machines, storage changes, and backups.
• Assist with new user creation and departures, computer imaging.
• Interact with hardware and software vendors on an ongoing basis for repair and problem resolution.
• Author appropriate documentation, records and procedures relating to users, equipment operations, software changes, maintenance and problems encountered, with periodic review to insure they are current.
• Evaluate current methods of software and hardware use, recommend improvements and efficiencies.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.
• Rotating on call schedule providing evening and weekend coverage.

Qualifications and Required/Preferred Experience

• Degree in computer science or related field, or equivalent experience and certifications (MCSA,MCSE, CCNA, etc.)
• Microsoft Office 365 – User Administration, Exchange Online, Sharepoint Online, Flow, OneDrive, Teams, Skype.
• Active Directory, Azure, Intune.
• Hyper V\VMWare virtual machine administration.
• Sonic Wall and Fortinet Firewall configuration and troubleshooting.  (VPN)
• Networking, switching, VLANS.  (TCP/IP, HTTP, HTTPS, SFTP, DHCP)
• Dell Servers and Storage administration. (SAN, NAS, RAID)
• Software installation and deployment.
• Exposure to Cybersecurity best practices and procedures.
• Have effective interpersonal skills to communicate with organization staff and department managers to accomplish goals for productivity and organization wide quality of service.
• Ability to work well individually and in teams
• Strong work ethic and attention to detailAbout Kivu Consulting, Inc.
  Kivu Consulting is an international computer forensics and incident response firm founded in 2009. Kivu offers services in data breach response, risk assessments, and computer forensics. Kivu’s digital forensic investigators and incident responders are experienced in protecting organizations against compromise of data, theft of trade secrets and unauthorized access to data.

The ideal candidate will have hands-on experience performing data breach response, in addition to knowledge in security risk assessments, reactive incident response, and computer forensics (ransomware is a plus). This person will carry out a high level of customer service and communication with clients around the country, deploying various technical, analytical, and legal tactics in a fast-paced environment.

Summary of Responsibilities

• Participate in engagements related to preemptive data breach response; analytic and reporting for litigation, data breaches, and regulatory response; workplace and employment issues, including theft of trade secrets, and; investigations related to network breaches/unauthorized access of data through computer forensics and incident response
• Deliver exceptional client services, including communicating with the client throughout the entire project lifecycle to better understand client needs
• Remain highly responsive and ensure all deadlines are met
• Perform data breach response, cyber risk/security assessments, and remain involved in phases such as penetration testing, vulnerability scanning, and log configuration
• Engage with attackers directly to resolve cyber extortion incidents
• Participate in CSIRP development and gap analysis, tabletop exercises, incident response and computer forensics, and data breach response with best practices
• Experience with scan/assessment tools such as Metasploit, Nessus, Burp Suite, Core Impact, and/or others
• Handle web application exploitation, server and client-side attacks, and protocol subversion
• Perform IT System and Network Audits; write technical reports
• Remain abreast of computer networks, hardware, communications, and connectivity

Qualifications and Required/Preferred Experience

• 1-3 years of relevant experience described above; prior experience consulting in the private sector is a major plus
• Bachelor’s degree or Master’s degree in Cyber Security, Computer Science, Information Security, or other related fields is preferred
• Certifications: SANS, EnCE, CISSP, or other relevant security certifications are preferred
• Familiarity with Windows, Linux, Mac, and UNIX systems
• Proficient in one of more of the following languages: C, C++, Visual Basic, Python, Ruby, JavaScript, Perl
• Knowledgeable of encryption and encoding methods, communication protocols, and algorithms
• Enthusiastic about delivering the highest quality results to clients on time and on budget
• Able to triage multiple cases simultaneously
• Self-driven to deliver the highest level of results for clients

Summary of Responsibilities

Participate in engagements related to preemptive data breach response; analytic and reporting for litigation, data breaches, and regulatory response; workplace and employment issues, including theft of trade secrets, and; investigations related to network breaches/unauthorized access of data through computer forensics and incident response

• Deliver exceptional client services, including communicating with the client throughout the entire project life cycle to better understand client needs
• Remain highly responsive and ensure all deadlines are met
• Perform data breach response, cyber risk/security assessments, and remain involved in phases such as penetration testing, vulnerability scanning, and log configuration
• Engage with attackers directly to resolve cyber extortion incidents
• Participate in CSIRP development and gap analysis, tabletop exercises, incident response and computer forensics, and data breach response with best practices
• Experience with scan/assessment tools such as Metasploit, Nessus, Burp Suite, Core Impact, and/or others
• Handle web application exploitation, server and client-side attacks, and protocol subversion
• Perform IT System and Network Audits; write technical reports
• Remain abreast of computer networks, hardware, communications, and connectivity

Requirements

• 2-4 years of relevant experience described above; prior experience consulting in the private sector is a major plus
• Bachelor’s degree or Master’s degree in Cyber Security, Computer Science, Information Security, or other related fields is preferred
• Certifications:  SANS, EnCE, OSCP/OSCE, or other relevant security certifications are preferred
• Familiarity with Windows, Linux, Mac, and UNIX systems
• Proficient in one of more of the following languages:  C, C++, Visual Basic, Python, Ruby, JavaScript, Perl
• Knowledgeable of encryption and encoding methods, communication protocols, and algorithms
• Familiarity with NIST frameworks
• Enthusiastic about delivering the highest quality results to clients on time and on budget
• Able to triage multiple cases simultaneously
• Self-driven to deliver the highest level of results for clients

Threat Analyst

Cyber threats are rising in both volume and sophistication every day. Building next generation capabilities for threat detection and response is not feasible for many organizations. However, Kivu’s Managed Security Services are designed to help bridge this gap by delivering advanced detection and response as a service, thereby removing the complexity and cost of building an in-house next generation security operation.

For security analysts it means working in an organization to leverage existing toolsets that provide automation and orchestration in a DevSecOps environment to keep the role exciting and challenging.

The Threat Analyst will provide intrusion/incident monitoring and detection utilizing customer provided data sources, audit and monitoring tools at both the government and enterprise level. The Threat Analyst will work closely with our SOC Engineers and Program Architects to service Kivu Clients.

Summary of Responsibilities

• Analyze, document and report on potential security incidents identified in customer environments
• Work with partners to maintain an understanding of security threats, vulnerabilities, and exploits that could impact systems, networks, and assets
• Act as a coordinator for security events that require urgent response, containment and remediation
• Provide analysis on various security enforcement technologies including, but not limited to SIEM, anti-virus, content filtering/reporting, malware prevention, firewalls, intrusion detection systems, web application firewalls, messaging security platforms, vulnerability scanners etc.
• Familiarity with Elastic and Splunk SIEM
• Perform knowledge transfers, document and train clients regarding mitigation of identified threats
• Provide ongoing recommendations to other MSS peers and customers on tuning and best practices
• Actively research current threats and attack vectors being exploited in the wild
• Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach

Qualifications

• Experience and Skills (General):
  • One or more years of full-time professional experience in the Information Security field
  • Experience working in a Security Operations Center (SOC), Managed Security Service (MSS), or enterprise network environment
  • Excellent time management, reporting, and communication skills
    • • Ability to generate comprehensive written reports and recommendations
      • Write professional emails
  • Strong customer skills
  • Ability to troubleshoot technical problems and ask probing questions to find the root cause or a problem
  • Shift flexibility, including the ability to provide on call support when needed
  • Ability to work greater than 40 hours per week as needed
  • Ability to travel occasionally for key events or meetings
  • Ability to act as a part-time on-call escalation point for security incidents
  • Must be located within a reasonable commute of a WeWork or Kivu facility
  • Must have dedicated, stable internet access at place of residence
• Experience and Skills (Technical)
  • Understanding of contemporary security architectures/devices such as firewalls, routers, switches, load balancers, remote access technologies, anti-malware, SIEM, and AV
  • Queue management
  • Data analysis using SIEM, Database tools, and Excel
  • Experience troubleshooting security devices and SIEM
  • Ability to create and maintain content within SIEM environments and make recommendations to clients to better their visibility
  • Familiarity with SOAR tools
  • IDS monitoring/analysis with tools such as Sourcefire and Snort
  • Experience with SIEM platforms preferred (Elastic/Splunk) a plus
  • Familiarity with web-based attacks and the OWASP Top 10 at a minimum
    • • Attack vectors and exploitation
      • Mitigation
      • Direct (E.g. SQL Injection) versus indirect (E.g. cross-site scripting) attacks
  • Familiarity with SANS top 20 critical security controls
  • Understand the foundations of enterprise Windows security including:
    • • Active Directory
      • Windows security architecture and terminology
      • Privilege escalation techniques
      • Common mitigation controls and system hardening
  • Network and Endpoint Detection and Response tool experience
    • • Experience in monitoring at least one commercial EDR solution. Endgame experience a plus.
      • Ability to identify common false positives and make suggestions on tuning
  • Malware
    • • Understanding of root causes of malware and proactive mitigation
      • Propagation of malware in enterprise environments
      • Familiarity with web-based exploit kits and the methods employed by web-based exploit kits
      • Familiarity with concepts associated with Advanced Persistent Threats and “targeted malware”
      • Experience with malware protection tools such as Endgame a plus.
      • Understanding of malware mitigation controls in an enterprise environment.
  • Understanding of Network Based Attacks / System Based Attacks
  • Familiarity with the NIST CSF and MITRE ATT&CK Frameworks

Preferred Qualifications

• Experience working with Incident Ticketing Systems (ServiceNow preferred.).
• General security knowledge (GCIA, CISSP, CCSE, CISA, HBSS, NSA, CEH, Cisco Security, Security +, OSCP or other security certifications).
• CCNA, CCDA, CCSA, CCIE, CISSP, CEH, or MCSE.
• Managed Security Service provider experience

Become a part of the Kivu team

Please email a resume and detailed cover letter (outlining how you fit the position’s requirements) to: hr@kivuconsulting.com

Senior Threat Analyst

Cyber threats are rising in both volume and sophistication every day. Building next generation capabilities for threat detection and response is not feasible for many organizations. However, Kivu’s Managed Security Services are designed to help bridge this gap by delivering advanced detection and response as a service, thereby removing the complexity and cost of building an in-house next generation security operation.

For security analysts it means working in an organization to leverage existing toolsets that provide automation and orchestration in a DevSecOps environment to keep the role exciting and challenging.

The Senior Threat Analyst will provide intrusion/incident monitoring and detection utilizing customer provided data sources, audit and monitoring tools at both the government and enterprise level. The Threat Analyst will work closely with the Incident Response, SOC Engineering, and Customer Experience teams to service Kivu Clients.

Summary of Responsibilities

• Analyze, document and report on potential security incidents identified in customer environments
• Work with partners to maintain an understanding of security threats, vulnerabilities, and exploits that could impact systems, networks, and assets
• Act as a coordinator for security events that require urgent response, containment and remediation
• Provide analysis on various security enforcement technologies including, but not limited to SIEM, anti-virus, content filtering/reporting, malware prevention, firewalls, intrusion detection systems, web application firewalls, messaging security platforms, vulnerability scanners etc.
• Ability to recommend and implement content for Elastic and Splunk SIEM.
• Perform knowledge transfers, document and train clients regarding mitigation of identified threats
• Provide ongoing recommendations to other MSS peers and customers on tuning and best practices.
• Actively research current threats and attack vectors being exploited in the wild
• Actively work with associate analysts and perform investigations on escalations
• Ability to discuss security posture with multiple clients and make recommendations to better their holistic security approach

Qualifications

• Experience and Skills (General):
  • Five or more years of full-time professional experience in the Information Security field
  • Experience working in a Security Operations Center (SOC), Managed Security Service (MSS), or enterprise network environment
  • Excellent time management, reporting, and communication skills
    • • Ability to generate comprehensive written reports and recommendations
      • Write professional emails
  • Coaching and training experience
  • Previous experience as a point of escalation in a technical environment
  • Customer interactions and creation of executive presentations
  • Ability to troubleshoot technical problems and ask probing questions to find the root cause or a problem
  • Shift flexibility, including the ability to provide on call support when needed
  • Ability to work greater than 40 hours per week as needed
  • Ability to travel occasionally for key events or meetings
  • Ability to act as a part-time on-call escalation point for security incidents
  • Must be located within a reasonable commute of a WeWork or Kivu facility
  • Must have dedicated, stable internet access at place of residence
• Experience and Skills (Technical)
  • Understanding of contemporary security architectures/devices such as firewalls, routers, switches, load balancers, remote access technologies, anti-malware, SIEM, and AV
  • Queue and ticketing management
  • Data analysis using SIEM, Database tools, and Excel
  • Experience troubleshooting security devices and SIEM
  • Ability to create and maintain content within SIEM environments and make recommendations to clients to better their visibility
  • Experience with SOAR tools and developing playbooks
  • IDS monitoring/analysis with tools such as Sourcefire and Snort
  • Experience with SIEM platforms preferred (Elastic/Splunk) a plus
  • Experience creating dashboards in SIEM, SOAR or visualization tools that are meaningful to clients at both a technical and business level
  • Familiarity with web-based attacks and the OWASP Top 10
  • Familiarity with SANS top 20 critical security controls
  • Understand the foundations of enterprise Windows security including architecture and exploitation techniques.
  • Network and Endpoint Detection and Response tool experience
    • • Experience in monitoring at least one commercial EDR solution. Endgame experience a plus.
      • Ability to identify common false positives and make suggestions on tuning
  • Malware
    • • Understanding of root causes of malware and proactive mitigation
      • Propagation of malware in enterprise environments
      • Familiarity with web-based exploit kits and the methods employed by web-based exploit kits
      • Familiarity with concepts associated with Advanced Persistent Threats and “targeted malware”
      • Experience with malware protection tools such as Endgame a plus.
      • Understanding of malware mitigation controls in an enterprise environment.
  • Deep understanding of Network Based Attacks / System Based Attacks
  • Understanding of the NIST CSF and MITRE ATT&CK Frameworks and how to leverage them to drive improvements in SOC processes and communication.

Preferred Qualifications

• Experience working with Incident Ticketing Systems (ServiceNow preferred.).
• General security knowledge (GCIA, CISSP, CCSE, CISA, HBSS, NSA, CEH, Security +, OSCP or other security certifications).
• Vendor specific certifications from Splunk, Elastic, Cisco, Palo Alto, etc.
• Managed Security Service provider experience

Become a part of the Kivu team

Please email a resume and detailed cover letter (outlining how you fit the position’s requirements) to: hr@kivuconsulting.com

Vice President, Product and Software

(VP P&S)

 

Salary Range/Compensation:  $190,000 Base.

Reports to: Chief Operation Officer
Location: TBD – Preferably Washington DC

Start Date: Feb 1^st, 2020

 

Summary/Objective

Cyber threats are rising in both volume and sophistication every day. Traditionally, Cyber defense has been at a disadvantage- attackers needed to succeed just once while defenders had to protect a large, ever-expanding attack surface 24×7. No amount of people can mine through all your security and IT data to detect modern threats, and respond quickly to contain attacks.  Moreover once a company has been infiltrated, infected, ransomed or otherwise compromised, the task of security rises dramatically.

By providing unique & technically best in class professional and managed cybersecurity solutions, Kivu is focused on responding to cyber incidents world-wide, including analyzing attacks, securing systems, and restoring our clients’ operations. Kivu intends to grow to be the best provider of insurance & legal- sourced cybersecurity response solutions with a true global capability.

We believe that companies which have experienced a cybersecurity disruption should have access to world-class and innovative cyber restoration and recovery services.  These services should be fast, high quality, comprehensive and be provided at a powerful value.  We believe that customers should be able to return to enjoying their digital experiences as fast as possible from anywhere.  Our purpose is to restore the freedom to operate regardless of the hurdles whether these issues were a result of security failures, cyber disasters or cyber-attacks.

Our solution consists of a combination of Professional and Managed response, forensics, remediation and recovery services to get the job done as quickly and efficiently as possible.  We have unique and patented technologies and superior intellectual & certified personnel along with geographic reach to accomplish this mission.  In addition we are certified as a Money Service Broker which provides a near-exclusive capability to assist with cyber extortion situations.

Building a world class consulting organization and integrating next generation technical capabilities for forensics, cyber threat intelligence, and response across multiple technologies is not feasible for many organizations. However, Kivu’s VP Products and Software Services is designed to help bridge this gap by delivering advanced consulting solutions from cybersecurity responses, forensics, intelligence and advanced expert witness testimonies.

Responsibilities include but are not limited to:

The Vice President of Product and Software Services is tasked with leading all elements of this service line including the following:

• Managing overall product and service management including the innovation cycles and roadmaps for the portfolio
• Assist with the prioritization of initial feature development and iterative enhancements
• Conduct and present analytical conclusions to product expectations and usage patterns
• Prioritize issues so that the most critical are addressed first; champion the essential
• Discover problems in the market by interviewing customers and untapped potential customers
• Challenge existing processes; envision and implement better ones
• Build collaborative and relational equity; become the evangelist of our Product to support both internal stakeholders as well as the client
• Actively manage overall product and take appropriate actions to improve product and product line efficiencies & performance (revenue, retention & growth, customer satisfaction)
• Monitor P&L position of product relative to business plans and corporate projections, and create recovery plans as required in conjunction with General Manager and other management
• Aid in the development of materials necessary to support Sales & Marketing teams to ensure product value propositions and positioning are understood and communicated appropriately
• Maintain market awareness (competitors, market conditions & activities, key & potential customers)
• Develop business cases for potential opportunities (partnerships, product solutions), including market sizing, market segmentation, financial analysis (ROI), and pricing
• Taking ownership of all of the current Service-Line Go-to-Market, Deliverables and Customers and executing to the highest level possible. This includes indepth knowledge of Forensics, Computer Response, Cyber Threat Intelligence, Networks, Operating Systems, Data stores and cloud to include trouble-shooting, deployments, reporting, training, and delivery options
• Managing all of the Service Lines and Innovation within the company. This includes establishing & maintaining a Service Line Description (features / benefits / delivery methodology / automations / tool selections)
• Establishing & Maintaining Service Line Overall General Management and Pricing Scenarios / Books
• Establishing & Maintaining Service Line Margin Structure
• Establishing & Maintaining Service Line SLA creation and Maintenance
• Establishing & MaintainingService Line Integrations and Bundling concepts with other Kivu products / services (e.g. KECT, etc)
• Establishing & Maintaining Service Quality
• Establishing & Maintaining Expansion of the Service including new features, evolved architectures, new GTMs, and conceptualizing new service lines
• Establishing & Maintaining Competitive Battlecards and Competitive Positioning Statements
• Establishing & Maintaining Customer Experience Results
• Establishing & Maintaining Different Concepts in Delivery Options – – including use of external partners

Competencies

• Creativity
• Communication
• Innovative
• Tech Savvy
• Leadership
• Commitment to Overall Kivu Strategy
• Ability to motivate a team
• Analytical skills
• Passionate
• Financial management
• Flexible

Supervisory Responsibility Viewed from the executive level…

• VP Products and Software is meant to live with a very small staff and budget versus Consulting Operations and Managed Services. This gives the VP P&S some implied neutrality in the great budgetary and reorganization battles that tear companies apart. You get to ask “how should we be organized for success?” without being accused of empire building. Ideally, the CEO (or business unit manager) wants your unbiased opinion.
• You sweat the business’ overall success. Are you missing key segments, or being outflanked by new competitors, or stuck in an old business model? What are the important (cross-product) decisions that will drive longer-term revenue?
• You live cross-functionally, constantly getting SL-level feedback about individuals and teams. Your ideas for improvements are non-denominational. You’ve built up peer credibility
• You know that functional teams naturally think first about their own needs. (“What’s good for Engineering must be good for the company.”) You and your SLs spot inconsistencies among goals, schedules and incentives. Maybe Business Development is targeting prospects that don’t fit the current product, etc.
• You’re part of the Corporate Strategy team, since you know these often lack detailed, real-world customer input and the
• In other words, you’re working broad structural and human issues in order to enable delivery of great products.  Business focus trumping personal politics.

Required Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to multi-task in a fast-paced environment. The

requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Bachelors in Business, Computer Science, or comparable training/work experience
• 8+ years Product Management experience, including defining and successfully launching software SaaS solutions
• Experience developing, managing and evolving complex products in both B2B and B2C markets
• 8+ years in a manager role, managing a team of Product Managers
• Strong leader, with excellent analytical and problem solving skills with attention to detail
• Must be highly motivated and able to work both independently and collaboratively in a team environment.
• Must be able to travel up to 20% of the time
• Familiar with traditional and modern security and customer service processes.
• Fantastic organizational and time management skills.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Consulting/legal industry experience strongly desired.

Software and Computer Knowledge

• Microsoft Office in the windows environment
• MS Office Suite Word, Excel, PowerPoint
• MS Outlook, Sharepoint & Forms
• MS Teams & Skype

Other Software & Programs

• Elastic, Rubrik, and Endgame and other SIEM and EDR solutions
• Online training platforms (both training delivery and management)
• SharePoint
• AWS, Google Cloud, Azure and other public cloud resources
• Adobe Acrobat (Standard, Professional, Reader)
• Online sharing and storage platforms necessary for establishing a Training & Knowledge Center

Kivu Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please email a resume and detailed cover letter (outlining how you fit the position’s requirements) to: hr@kivuconsulting.com